These Are the Most Hated Airlines in the U.S., According to a New ReportSome carriers stand out for all the wrong reasons.

ByAmanda Breen

izusek | Getty Images

For most Americans, air travel isn't exactly synonymous with relaxation and luxury, and after taxpayers gave airlines a $54 million bailout during thepandemic, flying hit a new low.

PerVice, consumer complaints about airline travel and airline performance quadrupled from 2019 to 2022, according to areportby the U.S. Public Interest Research Group. Between不守规矩的乘客andmass cancellations, a lot can — and does — go wrong on a regular basis.

Related:Southwest Cancels Flight to Couple's $4,000 Honeymoon Cruise

Although the high demand for air travel is increasing airlines' revenue, customer satisfaction has continued to fall over the past year — and some carriers should be more worried about reputation damage than others, per a new study by data analytics firm J.D. Power reported byCBS News.

"While these drawbacks have not yet put a dent in leisuretravel demand, if this trend continues, travelers will reach a breaking point and some airline brands may be damaged," said Michael Taylor, travel intelligence lead at data analytics firm J.D. Power, in a statement.

J.D. Power调查了7774名乘客飞通讯ercially between March 2022 and March 2023, measuring their satisfaction based on how they rated certain criteria on a 1,000-point scale: making reservations, the check-in and boarding experiences, baggage handling, the quality of the aircraft and staff, in-flight services andcosts and fees.

Related:Flight Attendant Hits 'Unruly Passenger' With Coffee Pot

Here's what the findings revealed about Americans' least favorite airlines in the U.S.

First/Business class

Best airlines

  1. JetBlue Airways (893)
  2. Delta Air Lines (865)
  3. United Airlines (848)

Worst airlines

  1. American Airlines (826)
  2. Alaska Airlines (833)

Premium Economy

Best airlines

  1. Delta Air Lines (848)
  2. JetBlue Airways (840)
  3. 阿拉斯加(823)

Worst airlines

  1. United Airlines (784)
  2. American Airlines (821)

Economy/Basic Economy

Best airlines

  1. Southwest Airlines (827)
  2. Delta Air Lines (801)
  3. JetBlue Airways (800)

Worst airlines

  1. Frontier Airlines (705)
  2. Spirit Airlines (727)
  3. American Airlines (764)
Wavy Line
Amanda Breen

Entrepreneur Staff

Features Writer

Amanda Breen is a features writer at She is a graduate of Barnard College and received an MFA in writing at Columbia University, where she was a news fellow for the School of the Arts.

Editor's Pick

Related Topics

Business News

Kristen Bell and Dax Shepard's Family 'Stranded' at Boston Airport During 9-Hour Delay: 'We Made Quite a Home Here'

The actors spent $600 on pillows and blankets while waiting for their flight.

Science & Technology

This Is the New ChatGPT Trend That Will Enhance Your Business

ChatGPT plugins are becoming the new cool trend among entrepreneurs to enhance their businesses and engage more customers. Here are some insights into how they're impacting business enterprises, along with some potential risks that may accompany the benefits.

Business News

Netflix is Hiring an AI-Focused Role—and the Starting Salary is up to $900,000

The streaming giant is looking for a leader in its machine learning department.

Growing a Business

Senior Executives Are Falling Behind The Digital Curve — Here's What It Takes to Stay Ahead.

Learn how to stay ahead of the digital curve with the top areas of digital transformation that all corporate leaders should know.

Business News

McDonald's Is Launching a Spinoff Restaurant Chain Based on a Beloved, Blast-From-the-Past Mascot

The company saw a lot of success with another former mascot, Grimace, in June.